Return Instructions for the Umani Blouses Online Shop
Return Policy
You can return any item purchased from Umani Blouses within 14 days of receipt. Please ensure that the items are in a sellable condition, meaning they have not been worn, washed, or damaged. All original labels and packaging must be intact.
Right of Withdrawal
You have the right to withdraw from your purchase contract without giving any reason within 14 days. The withdrawal period begins on the day you or a third party named by you, who is not the carrier, has taken possession of the goods. To exercise your right of withdrawal, you must inform us by means of a clear statement (e.g., by post, fax, or email) of your decision to withdraw from this contract.
Address for Returns and Withdrawals:
UMANI TEXTIL GmbH
Dept. Returns
Hochallee 11
20149 Hamburg
Germany
Phone: 040 41 34 30 90
Fax: 040 41 34 30 920
Email: kontakt@umani-blusen.de
Conditions for Returns
- The return must be insured and prepaid. Unpaid packages cannot be accepted.
- Return shipping costs are the buyer's responsibility, except for defective goods. In this case, we will refund the postage costs.
- Goods must be returned in the original packaging. Ensure all seals, price tags, and the original setup are still attached.
Exchange
- Items can be returned or exchanged under certain conditions. The cost of returning the item is the customer’s responsibility and will match the cost of the original shipment.
- For credits and refunds of goods, a bank account must be provided.
- For defective goods or shipping errors, we will cover the cost of return shipping. Please do not send the item back freight collect.
Processing Your Return
- The processing of returns may be delayed by a few days due to logistical reasons. However, we strive to resend packages on the day of arrival or at the latest on the next working day.
- Please note that insuring packages is often only worthwhile from a goods value of 50 euros. Check with your parcel service provider for their conditions.
Consequences of Withdrawal
- In the event of an effective withdrawal, both parties must return the received benefits. Any claims for reimbursement will be transferred to your bank account.
- Obligations to refund payments must be fulfilled within 30 days after sending your declaration of withdrawal.
Important Information for Your Return
To make the return process as easy as possible for you, you will find some pictures below that show how products should be correctly packaged to be accepted by us. Please carefully consider these examples to ensure that your items are returned in a condition suitable for resale.
There are also examples of inadequate packaging that we unfortunately cannot accept. If items are returned in a condition that requires additional processing, we are forced to charge a fee of 25 € for ironing and repackaging. This fee will be deducted from your refund amount.
We hope these visual examples help you prepare your items appropriately and avoid unnecessary fees. Thank you for your attention and understanding.
Example Images for Incorrectly Packaged Items
Please pay close attention to these example images. They demonstrate how items should not be packaged. If you return your products in a similar manner, we may either be unable to accept them or be required to charge an additional fee for ironing and repackaging. These costs will be deducted from your refund amount. The purpose of this measure is to ensure the quality and condition of the returned goods so they can be resold. Please avoid these common packaging mistakes when returning items to bypass additional charges and simplify the process for all parties involved.
